Shipping & Returns

Processing Time: We aim to provide you with a delightful shopping experience from start to finish. After placing your order, please allow up to 1-3 days business days to process your order and collect any custom pictures and notes.

For our Engraved Customizations - Kindly anticipate a processing time of 3-4 business days for Custom Engraving. Our dedicated team is committed to meticulously fulfilling each order, ensuring the delivery of the highest quality product. Thank you for your patience and trust in our craftsmanship.

Shipping: Please note that shipping times may vary depending on your location. While we strive to deliver your order promptly, please allow up to 7-14 days for delivery. We appreciate your understanding and patience as we work hard to ensure your package arrives safely and in a timely manner. Should you have any questions or concerns regarding your shipment, please don't hesitate to reach out to our customer service team. 

Returns: Due to the customization of our products ALL Sales are Final. Your satisfaction is our top priority at Eternal Souls Haven. If for any reason you're not completely satisfied with your purchase, we're here to help, please contact our customer service team with your order details.